Terms and Conditions

Thank you if you have booked our services. All of our bookings have terms and conditions and are subject to a cancellation policy for confirmed bookings.

Confirmed Customer Bookings

Confirmed bookings are when customers order our services through the internet and in some cases, through the telephone or by written confirmation too. Our customers have a confirmation for our bookings. Confirmations are emailed out to our customers after they have made full payment in advance. If you have a booking form from us, please double check all details on your email confirmation because it is a crucial written agreement. Please also check the time on the email to ensure that everything makes sense with your booking. If you do not have a confirmation for a booking, the booking may not have been processed or submitted properly and so we can't guarantee that Billy Biscuit is booked. We are not liable to send Billy Biscuit out in the circumstances when you do not have a confirmation. If you do not have a confirmation but feel you should have, please contact our office and we will try our best to rectify the matter.

Customer Cancellation Policy

In the event of cancellation, the following conditions will apply:

• (a) Should the performance be cancelled within 6 weeks of the engagement date, the full fee will be payable.
• (b) Should the performance be cancelled more than 4 weeks prior to the engagement date, 75% of the fee is payable.

If you wish to cancel a booking, please email info@billy-biscuit.co.uk and wait for a confirmation of the cancellation. The cancellation policy is relevant, to customers cancelling parties or any other event. Please note, if Billy Biscuit cancels a booking due to illness or any unforeseen circumstances, the cancellation policy does not apply. Please also note, we do not accept voice machine messages or text messages as a valid form of cancellation.

If you wish to cancel because of poor weather, then our cancellation policy is still active. Please consider this if you are planning an outdoor event. We request payment beforehand for all shows and events.

Health and Safety

We aim to maintain high standards of health and safety at our parties and encourage all children to have adult supervision. Billy Biscuit reserves the right to change the content of entertainment or the equipment used according to venue size, numbers of children involved and health & safety requirements. Billy Biscuit takes no responsibility for allergic conditions that may exist with the audience for example allergies to balloon latex, or sweets handed to children.

For Punch and Judy, the booth must be in a safe location and if there is a hazard or risk that it can blow away, we would not erect the Punch and Judy booth.

Parking

Billy Biscuit will try his best to park where parking is free. If you can arrange complimentary parking, it is highly appreciated. Please be aware that our price quotes as discussed on the telephone or for written price quotes exclude parking costs for Billy Biscuit who is not expected to pay for parking. In the instance when Billy Biscuit is charged for parking whilst working for you, a receipt for his parking will be emailed to you with the invoice for the parking cost will be charged to you or your organisation. We will try our best to ensure that any potential parking costs are kept as low as possible.

Public Liability Insurance

Billy Biscuit is covered by Equity Public Liability

Safeguarding

We are not in charge of the children in our bookings. The organisation who books us should provide a responsible adult, or the parents must please supervise their children at any bookings that are made with us. We are entertainers, and we are not a child minding service.

Please note, we do not have premises where we invite children to play and therefore we do not have an in-depth safeguarding policy.

…so get the action going, give Billy a call on: 07803 125180